Prattville, Ala. (Aug. 2024) — Team members of The Harbor at Hickory Hill are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.
The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.
Legacy Senior Living, the management company of The Harbor at Hickory Hill, believes customer service is a major key to success. This program sets The Harbor apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.
The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.
About The Harbor at Hickory Hill - Prattville
About The Harbor at Hickory Hill
Located a short distance from Montgomery, Ala., in beautiful Prattville, Ala., The Harbor at Hickory Hill is known for its experienced caregivers, lively atmosphere and exceptional service. The team at The Harbor at Hickory Hill goes out of their way to make their residents feel at home in a friendly, caring, spacious and well-appointed community.
The memory care community is among the region’s newest, the staff is friendly, and the environment is designed with safety in mind. The Harbor at Hickory Hill values the dignity of each resident and consider it a wonderful opportunity and blessing to serve them. More information is available at hickoryhillharbor.net or (334) 361-5111.
The Harbor at Hickory Hill is a part of Legacy Senior Living, a family-owned, faith-based company with an executive team that has more than 150 combined years of experience in the senior living industry. Legacy Senior Living strives to serve the Greatest Generation with honor, respect, faith and integrity. More information is available at legacysl.net or by calling (423) 478-8071.
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- Christina Clevenger
- Director of Communications & Public Relations
- cclevenger@legacysl.net
- (423) 478-8070